Update - Dear customers,

Services have now been fully restored. We are investigating the root cause and will make this information available on request as we have it. Please contact our support team via the usual channels to request this information.

Jul 18, 2024 - 15:49 UTC
Investigating - Dear customers,

We are aware of an ongoing major service incident at out our us-santaclara-1 location. Virtual machines as this location may appear in an 'unknown' or offline state. The location provider has been contacted and engineers are currently investigating.

Further updates to following as we have more information available.

Kind regards,
Cudo Compute Support

Jul 18, 2024 - 09:15 UTC

About This Site

Welcome to Cudo Compute's status page. Here you can see the status of the various service elements and you can stay informed about changes in the normal functioning of the products and its forming elements.

Website Operational
Documentation ? Operational
Website ? Operational
Compute Operational
Core Services ? Operational
Web UI ? Operational
Authentication Services Operational
Data centres Under Maintenance
ca-montreal-1 ? Operational
ca-montreal-2 ? Operational
gb-bournemouth-1 ? Operational
se-smedjebacken-1 ? Under Maintenance
us-santaclara-1 ? Operational
us-newyork-1 ? Operational
in-hyderabad-1 ? Operational
ng-lagos-1 Operational
se-stockholm-1 Operational
us-losangeles-1 Operational
ca-montreal-3 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024
Completed - The scheduled maintenance has been completed.
Jul 22, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 18:30 UTC
Scheduled - Hello, valued customer,

We would like to inform you of a maintenance activity planned at the in-hyderabad-1 data centre. Please be aware that this maintenance activity will require 3 hours of downtime.

Start date: 22/07/2024 at 7:30 PM BST / 23/07/2024 at 12:00 AM IST
End date: 22/07/2024 at 10:30 PM BST / 23/07/2024 at 03:00 AM IST

Affected data centres: in-hyderabad-1

Event type: hardware migration

Description During the maintenance window, the servers will be powered off and moved to a new location, after which they will be powered back on. While the servers are powered off, the hosted operations will experience interruptions and will not be remotely accessible until the servers are powered back on.

Risk: Low. The environment will resume the state as recorded before the maintenance window.

Impact: High. The operations hosted in that data centre will not be functional or online while the servers are powered off.

Action required: We advise all users to ensure a backup of their virtual machines and data is taken prior to the maintenance window and regularly. We apologise for any inconvenience caused and hope you can find another suitable data centre in our marketplace.

Jul 15, 13:50 UTC
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

Unresolved incident: Service Incident at us-santaclara-1.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.